Shipping policy

Shipping Policy

COLMI fulfills orders through Amazon fulfillment services, including Fulfillment by Amazon (FBA) or Amazon Multi-Channel Fulfillment where available. We may also use other trusted logistics partners depending on product availability, destination, and operational requirements.

Order processing

In-stock orders are normally prepared for shipment after payment is confirmed. Processing times can vary during product launches, holidays, high-volume periods, inventory transfers, or when additional order review is required.

Shipping destinations

Available shipping destinations are determined by the shipping options shown at checkout. If your address is not available at checkout, then we currently do not ship to that location through this store.

Shipping cost and delivery estimates

Shipping options, costs, and estimated delivery times, if available, are shown at checkout before you place your order.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs clearance, local delivery conditions, or other events outside our control.

Tracking

When tracking is available, you will receive tracking information by email after your order has shipped or after the carrier has scanned the package. Tracking updates are provided by the carrier and can take time to appear.

Amazon fulfillment packaging

Because some COLMI orders are fulfilled through Amazon fulfillment services, your package may arrive with Amazon logistics labels, carrier labels, or Amazon-style packaging. This does not change your order relationship with COLMI.

International orders, duties, and taxes

For international orders, import duties, taxes, customs fees, brokerage fees, or other local charges may apply depending on your destination and local regulations.

Unless these charges are clearly included at checkout, they are the customer's responsibility.

Address accuracy

Please make sure your shipping address is complete and accurate before placing your order. COLMI is not responsible for delivery issues caused by incorrect or incomplete addresses, but we will try to help where possible.

Lost, delayed, or damaged shipments

If your shipment appears lost, delayed, damaged, or marked as delivered but not received, contact us at support@colmi.com with your order number and tracking information. We will review the case and work with the fulfillment provider or carrier where applicable.