Warranty & COLMI Care+

Every COLMI Ring includes a 1-year limited warranty for covered hardware defects. For extra peace of mind, COLMI Care+ adds one approved accidental replacement service during the same 1-year period.

1-Year Limited Warranty

Every COLMI Ring includes a 1-year limited warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal use.

The warranty applies to the COLMI Ring and the included charging case. If your product has a covered hardware issue, COLMI may repair, replace, or refund the product at its discretion.

Covered hardware issues

  • Hardware manufacturing defects
  • Ring not powering on after standard troubleshooting
  • Charging failure caused by a covered hardware defect
  • Bluetooth hardware failure
  • Sensor hardware failure under normal use
  • Included charging case failure caused by a covered hardware defect

What is not covered

The limited warranty does not cover damage or issues caused by misuse, accidents, unauthorized repairs, or normal wear.

  • Lost or stolen products
  • Wrong size selection
  • Scratches, dents, discoloration, or normal cosmetic wear
  • Damage from drops, impact, crushing, or heavy pressure
  • Water damage outside the product's stated water-resistance guidelines
  • Damage caused by chemicals, cleaning agents, heat, or improper storage
  • Unauthorized repair, modification, or resale
  • Issues caused by incompatible phones, unsupported operating systems, or third-party apps

COLMI Care+

COLMI Care+ is an optional protection service available for $19.99. It provides one approved accidental replacement during your 1-year warranty period for normal everyday use.

COLMI Care+ covers your COLMI Ring and included charging case. After one approved accidental replacement is used, the COLMI Care+ service ends.

What COLMI Care+ includes

  • Term: valid during the 1-year warranty period
  • Benefit: one approved accidental replacement
  • Covered product: the eligible COLMI Ring order and included charging case
  • Replacement: one full ring set, when approved
  • Service ends after one approved replacement

When can I add COLMI Care+?

COLMI Care+ can be purchased together with your COLMI Ring or added within 30 days after your original ring order. COLMI Care+ must be linked to an eligible COLMI Ring order.

Examples of Care+ coverage

COLMI Care+ is designed for accidental damage that can happen during normal everyday use.

  • Your ring is accidentally dropped and stops working
  • Your included charging case is accidentally damaged and can no longer charge the ring
  • Your ring is damaged during normal daily wear and cannot function properly

Coverage approval may require photos, videos, order information, and basic troubleshooting. If approved under COLMI Care+, COLMI will provide a full replacement set for the covered ring order. Charging cables and Ring Covers are not included in COLMI Care+ accidental replacement coverage.

How to request warranty or Care+ service

  1. Contact COLMI support with your order number and email address.
  2. Describe the issue and provide clear photos or videos.
  3. Complete basic troubleshooting if requested.
  4. If approved, COLMI will confirm the replacement or next step.

Please do not send any product back before receiving confirmation from COLMI support. Returns without approval may not be processed.

For U.S. orders, customers are responsible for shipping the damaged product back to COLMI when a return is required. COLMI will cover the shipping cost of the approved replacement back to the customer.

Replacement terms

Replacement products may be new or equivalent replacement units. For COLMI Care+ accidental replacement, COLMI will replace the full ring set for the covered order. The replacement will be the same model, size, and color when available. If the same product is unavailable, COLMI may provide an equivalent replacement.

A replacement under the standard limited warranty remains covered for the remainder of the original 1-year warranty period. A replacement under COLMI Care+ ends the Care+ service after the approved replacement is provided.

Important notes

  • COLMI Care+ is not a subscription.
  • COLMI Care+ does not replace the standard 1-year limited warranty.
  • COLMI Care+ does not cover loss, theft, intentional damage, unauthorized repairs, charging cables, or Ring Covers.
  • This policy currently applies to U.S. orders. Other regions may have different service availability.